1. Exchanges due to our error
Wrong items, missing accessories or manufacturer defects are exchanged free of charge within 7 days of delivery. Please keep the product as-is and contact us.
2. Non-eligible cases
Activated SIMs/eSIMs, scanned QR codes, used or customer-damaged devices are not eligible (except confirmed technical faults). Incurred service charges are non-refundable.
3. Refund process
Eligible refunds are processed within 7–14 business days via the original payment method. Progress is notified via Messenger or email.